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Standard of Excellence: Building Trust with Customers—The Foundation of Excellent Service

01/29/2025 | Anaya Vardya -- Column: Standard of Excellence
Do we trust each other? Trust is the lifeblood of long-term customer relationships. We earn, nurture, and reinforce trust through every interaction and decision. Trust is the cornerstone of any business striving for excellence. In the PCB industry, where precision and reliability are paramount, building trust with customers is essential. Let’s explore how we can establish and maintain trust.

U.S. Work Visas Demystified

01/28/2025 | Marcy LaRont, PCB007 Magazine
The H-1B visa has been a long-time friend of the U.S. technology and manufacturing sectors. It allows companies to bring high-level talent from other countries or transition university students with student visas over to the workforce. This is a boon for U.S. public diplomacy while providing a deeper talent pipeline for fulfilling U.S. workforce needs.

LG Acquires Majority Stake In Bear Robotics To Bolster Robotics Capabilities

01/27/2025 | PRNewswire
LG Electronics (LG) has taken a significant step in advancing its robotics capabilities by securing a majority stake in Bear Robotics, a prominent Silicon Valley-based startup specializing in AI-driven autonomous service robots. This acquisition aligns with LG's strategy to strengthen its presence in the robotics sector, a key growth area for the company.

It’s Only Common Sense: You Can’t Please Everyone—Focus on the Right Customers

01/27/2025 | Dan Beaulieu -- Column: It's Only Common Sense
We often fall into the trap of trying to please everyone. While wanting to be all things to all people in our business is admirable, it’s a recipe for mediocrity. The key to long-term success is focusing on the right customers. By serving those who truly align with your strengths and goals, you can create lasting relationships, build a better reputation, and grow sustainably. Here are six strategies to help you get there.

Dan’s Biz Bookshelf: ‘The New Age of Innovation’

01/21/2025 | Dan Beaulieu -- Column: Dan's Biz Bookshelf
The New Age of Innovation by C.K. Prahalad and M.S. Krishnan captures the evolving landscape of global business with a precision and insight that is hard to match. It’s a book that delivers not only in theory but also in practical application, making it a must-read for anyone serious about leveraging innovation to fuel long-term growth. Prahalad and Krishnan highlight the concept of co-created value, emphasizing the power of networks in this digital era to transform how we view customer relationships, business value, and competitive strategy.
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