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Standard of Excellence: Training Your Team to Excel in Customer Service

July 30, 2025 | Anaya Vardya, Standard of Excellence

People often consider technical capability and delivery speed as the gold standards in manufacturing, but customer service is a powerful differentiator. Advanced technologies and rigorous certifications may open doors, but the way a company treats its customers determines whether those doors stay open. It’s essential to train teams to deliver exceptional customer service, from top-level leadership to every point of customer interaction.

American Made Advocacy: A Growing Presence in Washington in Turbulent Times

July 29, 2025 | Shane Whiteside, American Made Advocacy

Last month, PCBAA held its fourth annual meeting in Washington, D.C. It was our largest gathering to date and included speakers from the House and Senate, the Department of Commerce, and OEMs Lockheed Martin, RTX, and Northrop Grumman. We also spent a day on Capitol Hill educating lawmakers and their staff about the importance of a secure domestic microelectronics supply chain.




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