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Scanfil’s latest customer survey results show solid overall performance and continued high customer engagement across its global operations. The survey is conducted twice a year to gather valuable feedback, identify areas for improvement, and ensure continuous enhancement of customer experience and service quality.
The average score across key focus areas reached a record-high level, reflecting consistent delivery in quality and customer experience. At the same time, the overall recommendation score remained strong. Customer loyalty, measured by Net Promoter Score (NPS), also remained at a good level.
Customer engagement reached a new high, with the response rate increasing to 69%. The result is supported by a record number of responses, demonstrating customers’ strong willingness to engage and provide feedback.
Christina Wiklund, Chief Commercial Officer and Vice President of Americas at Scanfil, comments: “We are pleased to see continued strong feedback from our customers and a record level of engagement. This shows the value of our long-term partnerships and our commitment to delivering high-quality services. At the same time, we take all feedback seriously and use it to continuously improve our performance.”
The survey results provide important insights into further development. Scanfil continues to focus on strengthening customer experience, maintaining high delivery performance, and responding proactively to customer needs.
