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Standard of Excellence: Anticipating Customer Needs Early and Often

03/26/2025 | Anaya Vardya -- Column: Standard of Excellence
Successful companies don’t simply respond to customer needs, they anticipate them. The heart of excellent customer service lies in being proactive, where businesses foresee challenges, provide solutions, and create opportunities before customers know they need them. Here are seven ways to anticipate customer needs and implement them to ensure successful outcomes.

Real Time with... IPC APEX EXPO 2025: Expanding Horizons—Technica's New Partnership and Innovations

03/25/2025 | Real Time with...IPC APEX EXPO
Frank Medina and Juan Arango share their enthusiasm for a new partnership that expands Technica's territory and product offerings under EMC's ownership. They highlight unique technologies like laser inspection, which offers faster solutions than traditional methods.

Teledyne FLIR Defense Captures $7.8 Million Contract to Provide Mobile Surveillance Systems for Key Military Entity in Saudi Arabia

03/24/2025 | BUSINESS WIRE
Teledyne FLIR Defense, part of Teledyne Technologies Incorporated (NYSE:TDY), has won a contract valued at $7.8 million with Middle East Task Company (METCO) to provide its next-generation LVSS (Lightweight Vehicle Surveillance System) to a high-profile military entity in Saudi Arabia. The agreement also includes mission support equipment and training. Quantities were not disclosed.

BAE Systems, Irving Shipbuilding Sign Contract for Next Phase of Canada's River-class Destroyer Programme

03/21/2025 | BAE Systems
A contract has been signed between BAE Systems and Canada’s Irving Shipbuilding Inc. (ISI), marking the start of the next major phase on the River-class destroyer programme.

Switched Source Expands Manufacturing, with $5M Facility Investment to Meet Utility Demand for Grid Modernization

03/20/2025 | BUSINESS WIRE
As utilities face increasing grid constraints and growing energy demand, Switched Source, a leader in power flow control technology, has expanded its domestic manufacturing capabilities with a new 20,000-square-foot facility in the Chicagoland area.
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